Refund Policy
At ZZACORE we want you to be happy with what you ordered. You have 30 days from delivery to request a return.
How to return an item
1. Contact us
Email support@zzacorefit.com with:
- Your order number
- Which item(s) you are returning, and why
- Clear photos or a video if the item is defective or damaged
2. Wait for approval
We review your request and send you return instructions. Returns sent back without an approved return request cannot be accepted.
3. Package it up
Use the original packaging and drop the parcel at your local post office.
Do not send your return to the address printed on the shipping label. That is not our return address and it will delay your refund.
4. We process it
Most returns are processed within 5 business days of arriving with us. You get a confirmation email once your refund is issued.
Condition
Returned items must be unused, in their original condition and original packaging, with tags attached. We cannot accept items that have been worn, washed, damaged or altered.
For hygiene reasons, sports bras, bodysuits and jumpsuits cannot be returned once the hygiene seal or tag has been removed — please try them on over your own underwear. This does not apply to faulty items.
Who pays return postage
Return postage is at your own expense, except where we sent the wrong item or the item is defective. We do not accept Freight-To-Collect parcels.
Reasons and outcomes
| Reason | What we do |
|---|---|
| Arrived late | Delivery promised within 30 days, or we refund you $5 |
| Defective, manufacturing fault or quality issue | We send a replacement |
| Wrong size or colour ordered | Refunded — you pay return postage |
| Changed your mind | Refunded — you pay return postage |
| Wrong or missing item from your parcel | Refunded — we pay return postage |
| Parcel damaged on arrival | We send a replacement |
| Incorrect shipping information | Check your address at checkout and tell us immediately if it needs changing |
| Anything else | Contact us and we will do our best to help |
Damaged or incorrect items
Please inspect your order on arrival and contact us straight away if anything is defective, damaged or not what you ordered, so we can put it right.
Items we cannot accept
Gift cards, and any item returned without an approved return request. Sports bras, bodysuits and jumpsuits with the hygiene seal removed, as above.
Cancelling an order
You can change or cancel an order before it ships. Once it has been processed or dispatched, changes are no longer possible.
Our team may not be available outside business hours, so a cancellation sent overnight cannot be guaranteed to stop a shipment.
Exchanges
The fastest way to get a different size or colour is to return the original for a refund and place a new order — that way you are not waiting on stock.
Refunds
Once your return arrives and has been inspected, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days.
Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your return, email support@zzacorefit.com.
Return address
Please email us for approval before sending anything to this address.
Isabel Vergara
484 Main Street E, 2nd Floor
West Harrison, NY 10604
United States